Frequently Asked Questions - Miscellaneous
Congratulations! You can share this great news with the rest of the members by posting your success story in the Post success story
page. You will inspire members to search their life partner here.
Don't forget to add your wedding photograph at Submit Success Story
The possible reason could be that the member might have temporarily hidden their profile or member`s profile was deleted by administrator due to non compliance with terms & conditions.
You can fill up Feedback form, to report a fake or invalid profile. You can use that link to report in case if you find any such profiles. Please make sure your report is genuine.
No. We do not encourage membership for dating and friendship. This site is only for matrimonial service.
If you need assistance, you can mail us at firstname.lastname@example.org . We will get back to you within 24 hrs.
As, Email Address is used as username in login and is unique for each member , so you will have to send us an email at email@example.com with your new email id from your existing email id.
Yes. Your contact information is absolutely safe since we will never share your details to third party. Our site is 100% safe and secure.
Only Premium members, can view your email address and phone number. There is also an option in Edit Profile if you wish to choose contact details to only Approved profiles.
As soon as we approve your forum post , it will be visible in the forum. You will be getting an email after your post is Approved by us. Please note that in order to publish your post, it must be descriptive , meaningful, must not be abusive/vulgar & must be authentic.
You can Contact Us
for placing your advertisements on the website.
On Approval or Denial of interest , you will receive an email & SMS regarding the same. Alternatively you can login into your account and click Approved/Pending/Declined Interest tab in side menu to check the current status of the interest.
You will have to simply login into your account and click 'Pending Interests' tab in side menu to check all the messages and interests . There you can find Approve & Decline options to Approve or Decline interest shown by other member.
Please follow the following simple steps to proceed further :
- Step 1: Open the profile that you are interested in.
- Step 2: Click on "Express Interest". This will send an email & SMS to the profile user that you have expressed interest in their profile.
- Step 3: As soon as user Accepts your interest, you will be able to view Phone Number as well as Email Id of that member.(Only if you are a Premium Member)
If a profile user has Declined your interest in their profile , you cannot view their Contact details. Also you cannot Express Interest again if somebody has denied your interest. However, if the profile user wants to Express Interest in your profile, he/she will be able to do so and communication can be established after you Approve their interest.
We at SoodMatrimony.com respect the privacy of profiles registered with us . We will NOT send any contact details to anybody. Contact details can only be shared when a user accepts your interest and you are a Premium Member.
If someone has Approved your interest , then you would be able to view his/her contact details if you are a Premium Member of our website.
If you are Premium member and then also you are not able to view his/her contact details then we recommend you to press CTRL + F5 or clear your browser`s cache.
Also you can check your Profile Interests tab and view the profiles that you have approved/or got approved by & visit their profile & view their contact details.